3.5 Basic Troubleshooting
Candidates troubleshoot basic software and hardware problems common in digital learning environments. (PSC 3.5/ISTE 3e)
Artifact: Unstructured Field Experience, ITEC7460.
Reflection:
The field experience involved taking advantage of the the Google Hangouts' Remote Desktop feature to collaborate remotely with teachers in a school in Ghana in identifying and installing free educational software on some of the schools' computers.
During the online collaboration with the teachers, Extra time was spent uninstalling programs that were making the computers run slow. The collaboration continued after the period within which this project was recorded. Activities that took place during the online collaboration included further installation of software, tutorials on educational and productivity software, and troubleshooting computers using either the remote desktop or by simply providing instructions.
Slow internet was a hindrance to the flow of the interaction with the teachers. Alternatively, each session of the interaction could have been recorded and saved for later reference without the need to get online.
The field experience involved taking advantage of the the Google Hangouts' Remote Desktop feature to collaborate remotely with teachers in a school in Ghana in identifying and installing free educational software on some of the schools' computers.
During the online collaboration with the teachers, Extra time was spent uninstalling programs that were making the computers run slow. The collaboration continued after the period within which this project was recorded. Activities that took place during the online collaboration included further installation of software, tutorials on educational and productivity software, and troubleshooting computers using either the remote desktop or by simply providing instructions.
Slow internet was a hindrance to the flow of the interaction with the teachers. Alternatively, each session of the interaction could have been recorded and saved for later reference without the need to get online.